Northbridge Consulting & Training
Practitioner-Led Regulatory Training
HRDF Claimable
CMA 101 · Foundational Regulatory Literacy
The Bigger
Picture of Telco
Regulation
Picture of Telco
Regulation
A one-day programme for anyone working in or around a licensed telco operator, bringing the CMA 1998 and Malaysia's regulatory framework into focus for the first time.
"Everyone in telco starts somewhere, CMA 101 makes sure that starting point is solid."
Built from 22 Years Inside One of Malaysia's Largest Licensed Telcos
The Opportunity
Every day, employees make commercial, operational, and customer decisions inside a regulatory framework they were never formally taught.
Years into a telco career, most professionals still carry only fragments of understanding about the CMA 1998, picked up on the job, from colleagues, or in passing during meetings where regulation was someone else's subject. No one ever sat them down and explained how the framework works, who MCMC is in any functional sense, or how the Act actually connects to the work they do every day.
That's not a criticism. It's simply the gap that exists when regulatory literacy isn't treated as foundational knowledge for every role in a licensed operator. CMA 101 exists to close that gap, in one day, for anyone across the organisation.
Regulatory Awareness Doesn't Stay with One Person
A team member who understands the regulatory landscape doesn't just perform better individually. They bring context to daily decisions, ask the right questions at the right time, and strengthen the bridge between their department and the regulatory team. CMA 101 creates that person in every team that attends, and the effect compounds across the organisation.
Programme Overview
One day. Six modules. The complete regulatory picture.
CMA 101 moves from the big picture down to the practical, building a working understanding of the regulatory ecosystem before handing participants the tools to actually navigate the Act itself.
Morning · Context and Landscape
Module 1
Why Regulation Exists, and Why It Matters to You
"Before you can work within the system, you need to see it."
The telco regulatory environment, why regulation exists, who the players are, and why every role in a licensed operator has a stake in understanding it.
Module 2
MCMC, Role, Mandate, and How It Touches Your Work
"Know who's watching, and why it matters to your role."
What MCMC actually does, the powers it holds, and how it interacts with licensees, framed so anyone outside regulatory affairs can see where their work connects.
Module 3
The Telco Regulatory Circle
"See where you stand before you take a step."
A visual ecosystem map of licensees, industry forums, the regulator, and consumer interests, giving staff across departments a mental model of where they sit in the bigger picture.
Afternoon · The Act and Its Application
Module 4
Inside the CMA 1998, How the Act Is Built
"A map of the Act, so it stops feeling like a maze."
Structure of the Act, parts and divisions, how it's organised, so the document stops feeling like an impenetrable wall of legal text and starts feeling navigable.
Module 5
Reading the CMA Like a Working Document
"The CMA isn't a shelf document, it's a tool you can use."
A practical session on navigating the Act and finding what applies to a real situation, using scenarios drawn from actual telco operations across departments.
Module 6
From Awareness to Action
"Solid ground, every day from here, and knowing who to call when it isn't."
Where this knowledge shows up day to day, and a simple, practical habit for spotting a regulatory-natured decision and knowing exactly who to flag it to, giving every participant a clear next step the moment it matters.
Programme Differentiator
Module 5 and 6 are where CMA 101 earns its keep.
Most regulatory orientation programmes stop at context. CMA 101 goes further. Module 5 treats the Act as a working document, giving participants real practice navigating provisions and finding what applies to the situations they actually face. Module 6 closes the loop with a personal habit that travels back to the workplace. Not abstract knowledge, a practical reflex.
What You Take Home
Learning that travels back to the workplace.
Every participant leaves CMA 101 with two practical reference tools designed to keep the day's learning active long after the session ends.
Takeaway 1 · Module 3
The CMA Ecosystem Map
A visual reference card of the full Malaysian telco regulatory landscape, licensees, MCMC, industry forums, and consumer interests, and how they connect. Designed to sit on a desk or desktop as a permanent orientation reference.
Takeaway 2 · Module 6
Your Personal Escalation Reference Card
A one-page quick-reference card built from Module 6, guiding the user through the exact steps to take when an operational decision feels regulatory in nature, keeping that habit active across the department every working day.
Who It's For
Any role that operates inside a licensed telco operator.
CMA 101 is not a compliance programme for compliance staff. It's a foundational orientation for anyone whose work is shaped by the regulatory framework, whether or not they realise it.
Customer Operations
Frontline and supervisory staff whose decisions connect directly to licensee obligations under the Act.
Network and Technical
Teams making operational and infrastructure decisions within a regulated service environment.
Corporate Affairs
Staff managing stakeholder engagement, policy positioning, and external representation.
Legal and Compliance
Junior practitioners building their regulatory foundation before moving into specialist work.
New Hires
Staff joining a licensed operator who need the regulatory orientation they won't get anywhere else on day one.
Consultants and Advisors
Practitioners advising or supporting licensed operators who need working familiarity with the Malaysian regulatory framework.
Your Facilitators
Taught by practitioners who built this knowledge from inside the industry.
CMA 101 is delivered by Siti Amelda Suraya binti Abdul Halim, drawing on 22 years of regulatory practice at Telekom Malaysia. Kamal Bahrein Baharuddin, Principal Regulatory Counsel with close to three decades of legal and regulatory experience, is on hand during the session to address questions that call for deeper legal or regulatory interpretation.
Siti Amelda Suraya binti Abdul Halim
Lead Trainer & Head of Learning · HRD Corp Accredited Trainer · Northbridge
Twenty-two years at Telekom Malaysia in regulatory strategy, Universal Service Provision, MCMC liaison, quality of service, and parliamentary representation, followed by a senior industry role heading compliance and complaint operations in a regulatory and diagnostic capacity. The practical judgement taught in this programme was built from that experience, someone who has worked the regulatory framework from inside a licensed operator, not just studied it from outside.
22 Years · Telekom Malaysia
Regulatory Strategy · USP · Economics Regulation
Telekom Training College · Programme Developer
MCMC Liaison · Parliamentary Representation
Network Eastern Region · 800 Staff Capability
Founder · Northbridge Consulting & Training
GCPC Methodology Developer
HRD Corp Accredited Trainer
MSc IT Management · UTM
Kamal Bahrein Baharuddin
Principal Regulatory Counsel · Subject Matter Expert · Northbridge
Over 33 years of combined legal and regulatory experience. Kamal began his career as an Advocate and Solicitor before joining Telekom Malaysia, where he spent close to three decades across legal and regulatory work, including landmark wholesale business agreements and the HSBB public-private partnership agreement with the Government of Malaysia. His regulatory work spanned the full breadth of the CMA, covering regulatory strategy, stakeholder engagement with MCMC and policy makers, and compliance governance. All regulatory content in this programme is reviewed by him for legal accuracy before delivery.
4 Years · Advocate and Solicitor
29 Years · Telekom Malaysia
Senior Telco Regulatory Expert
TM Legal Division · Commercial & Regulatory Negotiations
HSBB PPP Agreement · TM and Government of Malaysia
CMA 1998 · Full Regulatory Scope
MCMC and Policy Maker Engagement
Regulatory Strategy · Risk · Compliance Governance
JENDELA and Broadband Policy
Over 50 Years of Combined Regulatory Practice
Both facilitators have spent their careers inside the CMA ecosystem as practitioners accountable for real outcomes. CMA 101 is not taught from a textbook. It is taught from experience.
Programme Details
For training request and budget approval.
| Programme Title | CMA 101 · Foundational Regulatory Literacy for Telco Professionals |
| Category | Regulatory Literacy · Industry Orientation · Capability Development |
| Delivery Mode | Instructor-Led · In-Person or Virtual |
| Duration | 1 Day (7 Hours) |
| Target Participants | All roles within licensed telco operators · New hires · Consultants and advisors serving the telco sector |
| Pricing | RM 1,750 per participant |
| HRD Corp Status | HRDF Claimable · Eligible organisations may submit levy claims |
| Participant Deliverables | CMA Ecosystem Map (visual desktop reference) · Personal Escalation Reference Card |
| Programme Provider | Northbridge Consulting & Training · northbridge.com.my |
Register Your Interest
Ready to give your team
the bigger picture?
the bigger picture?
Contact Amelda directly to enquire about registration, cohort availability, HRD Corp levy claims, or to discuss whether CMA 101 is the right starting point for your team.
HRDF Claimable · Open and In-House Options Available